Privacy Policy - The Nova Pack| Custom B2B Packaging Solutions

Last Updated: June 29, 2026

This Privacy Policy describes how The Nova Pack (“we,” “us,” or “our”) collects, uses, and shares information about you when you use our website at https://thenovapack.com and related services (collectively, the “Services”). Our website functions primarily as a product catalog and showcase. Because all of our packaging products are fully customized based on your specific requirements (such as dimensions, materials, quantity, and branding), and because shipping costs vary significantly depending on the selected transport method, fixed online ordering is not available on this site. All quotes are tailored individually, and all orders or consultations are processed directly via professional communication channels such as WhatsApp or email.

By using our Services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect the following types of information:

– Name: Your name, including first and last name (when provided via inquiry forms or direct messages).
– Email: Your email address for communication and quotation purposes.
– Phone/WhatsApp Number: Your phone number when you contact us directly for customer support or order consultations.
– Inquiry Details: Information you provide regarding your custom packaging requirements, such as dimensions, materials, quantities, and logos/artwork.
– Device: Information about your device, browser, and operating system.
– Analytics: Usage data and analytics about how you interact with our Services.
– Location: Your geographic location based on IP address or device settings.
– Cookies: Information collected through cookies and similar tracking technologies.

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Services.
Provide custom packaging quotations, sample arrangements, and order follow-up services.
Respond to your comments, questions, and customer service requests via Email or WhatsApp.
Communicate with you about products, services, and packaging trends.
Monitor and analyze trends, usage, and activities on our website.
Detect, investigate, and prevent fraudulent transactions and abuse.
Personalize and improve your browsing experience.

Third-Party Services

We use the following third-party services that may collect information:

Google Analytics for website traffic analysis.
Facebook Pixel for advertising optimization.
Hotjar for user experience analytics.
Cloudflare for security and performance.
WhatsApp (Meta Platforms, Inc.) for handling customer communications, inquiries, and orders. When you click on our WhatsApp communication buttons, you will be redirected to the WhatsApp platform, which is governed by its own privacy terms. Each of these services has its own privacy policy governing the use of your information.

Each of these services has their own privacy policy governing the use of your information.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your activity on our Services. Cookies are small data files stored on your device.

Types of cookies we use:

Essential cookies: Required for the operation of our website
Analytics cookies: Help us understand how visitors interact with our website
Functional cookies: Enable enhanced functionality and personalization
Advertising cookies: Used to deliver relevant advertisements

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR):

Right to access: You can request copies of your personal data
Right to rectification: You can request correction of inaccurate data
Right to erasure: You can request deletion of your personal data
Right to restrict processing: You can request we limit how we use your data
Right to data portability: You can request transfer of your data
Right to object: You can object to our processing of your data

To exercise these rights, please contact us at Evelyn@thenovapack.com.

California Privacy Rights (CCPA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA):

Right to know: You can request information about the categories and specific pieces of personal information we collect
Right to delete: You can request deletion of your personal information
Right to opt-out: You can opt-out of the sale of your personal information
Right to non-discrimination: We will not discriminate against you for exercising your privacy rights

We do not sell personal information. To exercise your rights, contact us at Evelyn@thenovapack.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: evelyn@thenovapack.com
Address: Pushang Road, Cangshan District, Fuzhou City, Fujian Province, China